Our Lifetime Guarantee covers Sombrio apparel products against manufacturers defects for the expected life of the product. If something should happen to your Sombrio gear (apparel purchase from the 2016 Collection or later), just return your gear to the original place of purchase for a replacement of equal value.
What is covered:
- Any apparel purchased from the 2016 Collection or later that has experienced the following:
- Tears or rips at seams;
- Faulty stitching; and/or
- Faulty zippers, buttons and/or snaps
- Original inside care label must be intact.
Sombrio Custom apparel and accessories are not included in this offer.
All SOMBRIO Custom apparel, SOMBRIO apparel from the 2015 Collection and earlier and SOMBRIO accessories are covered for one full year from date-of-purchase to the original owner from an Authorized Dealer or Authorized Online Retailer.
We always recommend that your return to the original retailer for SOMBRIO warranty inquires.
- SOMBRIO will only replace with same model / size on item(s) purchase within one year through an authorized dealer or online retailer. If the requested item is out of stock it may be necessary to warranty the item with a comparable style or colour.
- SOMBRIO will pay the shipping costs for replacement items. We ship all return warranty items via UPS ground with Signature Required.
- SOMBRIO will NOT give cash refunds to any consumers for warranty item(s). Consumer warranties are replacement only.
Please be aware of claims that are not subject to warranty:
- Damage caused by general wear and tear
- Damaged caused by general wear against abrasive surfaces such as Velcro, Bag straps; rough seams or a rip on one's saddle.
- Damage to fabric caused by UV (Sunlight), Chlorinated Pools, Bleach, Fabric Softeners, Dry Cleaners.
- Rips, Burns, Tears and Damages due to accident, improper size choice, normal wear and tear, improper care, mis-use, or the natural breakdown of colors and materials over time.
- Any item sold at a factory sale are final and not subject to warranty.
SOMBRIO does not repair product or credit repairs done locally through retailer's discretion. However, we will try our best to provide a replacement upon our customer's request.