- No goods will be accepted for return after 30 days from date of purchase. However, to ensure you peace of mind with your holiday shopping, you have until January 18 2021 to return new merchandise for a refund. All returns must be unwashed and unworn and in original packaging or with original tags.
- No embellished items will be accepted back for credit.
- Returns are not accepted from countries outside of the US and Canada.
- All returns must be in original packaging and original hangtags must be included when products are returned.
- If you require an exchange, please complete the Return Authorization Form and submit a new order.
- For warranty claims, proof of purchase and defect are required.
Orders for regular-priced items placed trough Sombriocartel.com are eligible for return through Sombrio. If you purchased a Sombrio product through one of our retail partners, please return or exchange that item directly through that store.
To create a return, follow this link :
Submit a Return Request
You will be asked to input the order# and you zip code, and select the item to be returned.
For any other questions please contact us through Chat or send an email to firstname.lastname@example.org